6 Month Limited Warranty

iFone Haven warrants to you that from the date the Parts or Accessories are provided to you and for the 6 months of your device so long as you remain the owner (“Warranty Period”), each Part and Accessory provided to you under this Agreement will be materially free of manufacturing defects. iFone Haven’s sole obligation, and your sole remedy, under this warranty is limited to, at iFone Haven’s sole discretion, repair or replacement of the defective Part or Accessory. Additional components or parts not part of the repair performed are not a part of this warranty and are explained below. This warranty is non-transferable.
iFone Haven’s obligations under this warranty are conditioned on your prompt notification to  iFone Haven of any warranty claim and complying with iFone Haven’s then-current warranty procedures provided to you.

This warranty specifically excludes

  •  any Part or Accessory that was altered, repaired, or modified by a party other than iFone Haven without iFone Haven’s prior written consent;
  • (ii) any defects, damage or errors that
    • (1) occurred after shipping by iFone Haven,
    • (2) were the result of improper testing, installation, storage, mishandling, abuse, misuse, accident or causes other than ordinary use of the Part or Accessory, or
    • (3) use of the Part or Accessory in conjunction with another product which is incompatible, or of an inferior quality;
  • (iii) warranty claims by any individual other than you, or warranty claims after the Warranty Period; and
  • (iv) any warranty claim for which iFone Haven determines that there is no defect in the returned Part or Accessory.

For repair-related warranty claims, iFone Haven will issue a Return Materials Authorization (“RMA”) via text message/email. You must return the device using proper packaging, with the RMA Number on the outside of the device. You must comply with the additional warranty and return procedures provided to you by iFone Haven. You assume risk of loss or damage to any Part or Accessory returned to iFone Haven for repair or replacement until delivery to iFone Haven.

EXCEPT AS EXPRESSLY SET FORTH HEREIN, NEITHER iFone Haven, NOR THEIR SUPPLIERS OR LICENSORS MAKE ANY REPRESENTATIONS OR WARRANTIES REGARDING THE PARTS OR ACCESSORIES. ALL PARTS AND ACCESSORIES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, AND ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. No advice or information, whether oral or written, obtained by you from iFone Haven or otherwise will create any warranty, representation or guarantee by iFone Haven not expressly stated herein.

Limitation of Liability
NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, iFone Haven WILL NOT BE RESPONSIBLE OR LIABLE TO YOU UNDER ANY CONTRACT, TORT, STRICT LIABILITY OR OTHER THEORY FOR ANY DAMAGES RELATED TO YOUR USE OF THE PARTS OR SERVICES, INCLUDING WITHOUT LIMITATION (A) FOR ERROR OR INTERRUPTION OF USE, LOSS OR CORRUPTION OF DATA, COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, OR LOSS OF BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL, PUNITIVE, RELIANCE OR CONSEQUENTIAL DAMAGES OR FOR LOSS OF PROFITS; OR (C) FOR ANY AMOUNTS THAT ARE IN EXCESS OF THE TOTAL AMOUNTS PAID BY YOU FOR THE PART OR ACCESSORY FROM WHICH SUCH DAMAGE AROSE.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages, AND Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.

Protecion Pro Products offered do not at any time have any sort of warranty or guarantee of your screen not breaking. This product is to assist the screen from damage or scratching and by utilising our services you agree to not hold ifone haven liable for any loss, damage or other financially bound debt as a result of utilising our products. If you drop and damage your device YOU are responsible for that NOT us!

All Battery replacements are covered by 6 months manufacturers defect warranty. As a result of replacing the battery in your device you accept that you are using aftermarket or original parts remanufactured with aftermarket components and that in general lithium ion batteries are prone to faults and defects such as balloning and expansion of the battery. You accept that ifone haven will not be held responsible for any defect with the battery installed in your phone for any reason and will not be liable for subsequent damage to the said device if not returned within 7 days of a fault being discovered within the 6 month warranty period.  You accept that after 6 months ifone haven is in no way responsible nor does warrant any issues relating to battery performance, quality or defects after the warranty period has ended.  All batteries will be dated and stamped by ifone haven to confirm this at the time of repair and another battery replacement fee will be charged if the item is out of warranty.  We will not in any case refund, warrant or replace or repair a battery that is out of the warranty period nor will ifone haven be liable for any damage a faulty battery may cause your device through expansion or otherwise. You accept that you are replacing the battery in your device at your own risk.

(IMPORTANT DISPLAY MESSAGE) IPHONE 11 UPWARDS
Apple has made changes to each iPhone and iOS software that prevent us from installing original screens without a popup warning message saying “important display message” in notifications and on home screen. Please be aware that if having your iPhone 11/11Pro/11Pro Max onwards fixed with us or anyone else other than Apple for that matter that Apple have prevented us from copying the screen information to remove that message. By having your screen fixed here please acknowledge this but note it does NOT mean that an Original Quality screen we install is not Original just because of this display message. Even if you removed a screen off a new iPhone 11 from the box from apple and installed it on your phone this message would still come up. We apologise for this but Apple had made it this was in an attempt to force people to only use Apple Store for repairs.  You hereby agree that iFone Haven will not be held liable in any way whatsoever due to this software and hardware serialization of your device and any potential denial of warranty Apple or its Authorised Service Agents by having your screen or other components replaced in your mobile device or tablet by us as we are not an Authorised Apple service agent nor do we have any affiliation or collaboration with Apple whatsoever at any time. Your warranty expressly or implied with apple may be null and void as a result of any repair or opening of device by us and by having your device serviced by us you accept and agree that you understand these terms and nullify any claim of any sort of liability in respect of such to iFone Haven.

FACE ID or Fingerprint ID a feature on a lot of modern smartphones and tablet devices cannot be guaranteed after repairs or service by ifone haven.  We will endevour to maintain all original factory functions of your device provided they are not damaged by the customer accidentally when we are unable to test said functions prior to repair.  The customer understand and agrees to not hold ifone haven liable for any such functions like Face ID or Fingerprint Touch ID as they are only programmable by Apple Authorised Proprietory software and servers and are not restorable by ifone haven in any way. By engaging our services you hereby agree to indemnify ifone haven against any case or legal proceeding, liability or loss of business or functionality as a result of above mentioned functions not being useable after utlising our repair services or indeed when working on your device for quotation purposed or insurance quote purposes.
All protection pro products do not come with any guarantee of screen or device replacement at all they are not guarateed against screen breakage nor do they cover the cost of the customers screen breaking under any circumstances, the customer by agreeing to these terms and conditions and procuring our services maintains that they understand this and therefore waiver any liability on ifone haven’s part whatsoever, these protectors are to assist in the screen not becoming scratched, cracked or broken and are in no circumstance a guarantee.

All Mobile Phone Handsets that are sold by iFone Haven have a 3 month (90 days) or 6 month (180 days) warranty whichever comes first and only cover defects such as touch faulty, battery faulty, faulty motherboard, speakers or internal components.  In no way is any physical damage of any sort nor faults caused by misuse or customer accidental or deliberte physical damage a liability of iFone Haven and the customer hereby accepts these terms upon purchase of the device and agrees to not hold ifone haven liable in such cases should they arise.

Additional parts that are faulty or may become faulty are not the responsibility of ifone haven.  At its sole discretion additional parts which are damaged or faulty will be explained to the customer and in that case the customer whether aware or not at the time of repair will accept that ifone haven has no liability in these circumstances nor can the customer make a claim to have the said parts replaced at the expense of ifone haven. The customer accepts that additional components will not be covered by ifone haven and are deemed a separate repair which is billiable to the customer by ifone haven should the customer wish to proceed having said additional components repaired or replaced at their cost. It is to be understood that if the customer does not wish to proceed with the additional component repair(s) the device may not be operational nor fully functional and the customer hereby accepts these terms

CUSTOMERS MUST CHECK IN WHEN ENTERING OUR STORE IT IS NOW A LEGAL REQUIREMENT ISSUED BY OUR GOVERNMENT, IF YOU CANNOT DO SO WITH YOUR DEVICE WE WILL ENDEAVOUR TO PROVIDE YOU WITH A CUSTOMER UNIT TO DO SO. SOCIAL DISTANCING AND APPROPRIATE LAWS APPLY, MAX 8 CUSTOMERS IN THE SHOP AT ANY ONE TIME NO EXCEPTIONS.  THERE ARE PROVIDED WAITING SEATS INSIDE OF THE SHOP DISTANCED APPROPRIATELY FOR YOUR SAFETY AND OURS!  PLEASE DO NOT ENTER THE WORK AREA UNDER ANY CIRCUMSTANCES. BY ACCEPTING THESE TERMS YOU HEREBY AGREE TO NOT HOLD IFONE HAVEN RESPONSIBLE FOR ANY DISEASE OR VIRAL RELATED INSTANCES IF YOU DO NOT AGREE TO THESE TERMS PLEASE DO NOT ENTER OUR SHOP, A COVID LOG WILL BE KEPT FOR CONTACT TRACING BY LAW WITH YOUR NAME AND PHONE NUMBER AND YOU AGREE TO US KEEPING YOUR RECORDS ON FILE SECURED ON OUR DATA SERVERS.